“Altitude was excellent rooms great .. own bar with free drinks 5 till 7 and breakfast area plus pool well worth extra”

“So this place had a beautiful beach and the rooms were nice, which is why I’m leaving two stars. Everything else wasn’t great at all. When we arrived things were mildly explained, weren’t even sure where our rooms were, restaurants, etc. the check in process was rushed and things weren’t explained thoroughly. We tried booking a restaurant and we were told we had to book only early in the morning if we wanted to eat anywhere other than the buffet, then every time we went to book and went to a restaurant it was empty. This also wasn’t done due to Covid as all tables were social distanced. They didn’t explain the bar closed at 11, and I ordered two glasses of champagne each night they told me they had no champagne left in the hotel after two glasses. They also told us 2 days after being here about a welcome package of 50% off couples massage, after booking and paying for a couples massage a day earlier for full price. Rather than reimbursing us the 50% discount, they said well you can book another one! The service and food was bad. Pay the extra money to get your relaxation, don’t come here.”