Discover Paradise at Barceló Grand Faro Los Cabos in San Jose del Cabo, Baja California Mexico

Susie Ramirez

feb 26, 2023

2

First time in Cabo and the hotel completely disappointed. The beds were really small and rooms outdated. We upgraded to premium since the better rooms were sold out but it antes to get better service and payed more. However it was a waste of money since it didn’t help at all. Room service took over 2 hrs to arrive and half of the food was missing. We order blankets for our kids and never received them. When I talk to the manager he said he couldn’t just change my bracelets and refund the remaining 1 day and half left. So he was completely useless. So many people complaining at the lobby when we checked in. Now we now why. Some of the staff at the restaurants and pool area were very nice also the girls at kids club were super friendly and nice. But you can tell the hotel was short staffed. Definitely never saying there at all and do not recommend it.

Pam Kaplan

feb 24, 2023

2

I do not understand how this property gets 5 star reviews. We reserved a Junior Suite Beach front premium level room. The room had a nice view, but the room itself had a lot to be desired. Wanted a king size bed, ended up with 2 queens. Room was dated and not particularly nice for a Jr. Suite. The beds literally had a sheet, a thin blanket and another top sheet for the bedding. No extra blankets in the room. Very basic in decor. The mini bar literally had two waters, 4 beers, 2 bags of nuts and one bag of potato chips in it. That was the extent of the free mini bar. The best part about the Premium level, was the separate pool area in front of the beach. Away from the other noisy pool area, no kids, and a separate bar (although no waiter/waitress service at your chairs). Paying extra for the Premium level may not really be worth the extra $. The lounge is nothing special. Mediocre snacks...same as they have at the buffets. The least impressive part of my stay there was the food. Never had a good meal at any of the buffets or specialty restaurants. The food was overall very bad. Pretty much the same food options everyday. Food was flavorless, sometimes very salty and hot food seemed to be cold. We ended up taking Ubers and eating outside the property. We had several excellent meals in town! The hotel property is nice, but the food was awful. Would choose to stay somewhere else on my next visit.

Tyrone & Jerena “TyRena” Franklin

feb 18, 2023

3

The hotel is really pretty. The staff is very nice however, more is needed. The draining system needs updated, the shower will run over. The operation hours of the restaurants are horrible. The Starbucks you pay for and the selection is a 0. You're lucky to get a cinnamon roll. No, grab and go food when you have an early excursion. I would only come back if it was free.

paul mackenzie

feb 12, 2023

4

I’d realistically give this place 3.5 stars. It is a nice hotel on the beach with decent, clean rooms, nice pools and friendly staff. We got our premium level room at this all inclusive for cheaper than most comparable non-AI hotels. The real issue was the food. Breakfast buffet is decent, lots of fruit, omelette station, etc. The rest of the food ranged from well below average to inedible. Restaurant reservations are a huge pain to get. Dinner buffet ran out of food twice while we were there. I would stay here again but I’d assume we are going out for dinner each night, it’s just a terrible experience eating dinner here.

Edward Coveyduck

sep 08, 2022

1

Sharing the view you will get to enjoy while here, nearly 3 hours and still sat in reception trying to check-in and get a room after a disaster of a room mix-up. If you do not arrive here during office hours (which is unlikely as they leave at mid-day on Saturday and check-in is 3pm) then management have zero desire to try and accommodate and help you out, we had 2 major issues: 1) We made an issue in our booking and somehow only selected 1 adult (my fault I accept it completely) on check-in we were told our only option was to pay an extra $180 a night, this was the opposite to what Barcelo said directly to us and also we could book a new room for less. We were told both alternative options were only possible if we spoke to reservations who wouldn't be back at the hotel for 2 days. The net result we ended up paying over $500 a night for our room. 2) When we got to our room it was 2 queens, we have reserved a premium king room, when we returned to reception we were told bed type can't be guaranteed and this was our only option. Something I would have expected to be made aware of before spending $500 a night on a room. No resolution was offered and we had already paid the extra so were stuck in a dated small room. 3) The following day we spoke to a new manager and got a new king bed room assigned, however they kept cutting the power to it. We lost power to the room 3 times, we were told it was an issue with the reservation and system. The worse occurrence of this was for 4 hours with no fan or AC in the morning before we could get hold of reception to get it turned back on. While one of these issues was of our making the hotel showed no signs of customer care or focus, this was present across reception staff, managers and kitchen staff. The one stand out member was the premium barman Ivan who was always smiling and happy to help. I would strongly encourage you to look at other options, we can have stayed at Dreams for far less, but many more comparable properties for the same price.

Tony Schrader (Schwacker)

feb 12, 2022

4

Due to a last minute travel screw-up, I stayed at this all-inclusive resort. If you're looking for a short visit with no super excitement frills, this is the place. I was very pleasantly surprised on the laid-back attitude and a great service at this resort. I will admit that I bumped my reservation up to the premium level to enjoy the higher level of alcohol. Even though they say they are a family friendly resort, when I stayed there were barely any kids and enjoyed the Starbucks on the premise as well as the other restaurants. Excellent and friendly staff

Kally Berlinger

feb 05, 2022

5

The room was exactly what we asked for and was very clean , the bed was comfortable. The staff at this resort was so friendly and helpful in every aspect. The gal who cleaned our room always made sure we had extra coffee and water and checked with us everyday if we needed anything. The food was good, of course some nights were better than others but there was a great variety at every meal. Every night there was entertainment in the main lounge, and the sky bar is amazing to watch watch the sunset from. I would recommend this resort for a wonderful place to stay. This was our second time at this resort and both times were great.

Pamela C.

nov 10, 2021

1

Where do I start! DISCLAIMER: This was my experience. I stayed there 11/8/21 - 11/9/21 only 1 night. Let's start with check in: we arrived early so our room wasn't available until check in time which was 3pm understood because we were early. We booked the room through Expedia and they quoted a price of 268.00 with taxes and fees which isn't bad for an all inclusive place. So we chose to pay at the property when we got there they told us it will be an extra 138.00 for an extra person reluctantly we agreed with the price. 3pm came and the room wasn't ready, 3:30pm room not ready, 4pm room not ready, 4:30pm room not ready. Now at this point we were told this situation was" escalated to management " . No manager spoke with us and finally at 5:11pm our room was ready. We immediately asked to speak to a manager because this was ridiculous! Management kept apologizing but didn't want to make us whole. Yes they were short staffed but communicate with your guests so they won't be in the dark about their room. He did finally and reluctantly agree to "upgrade" us to "Premium " ha what a joke. Now let's talk about the room.... um... can you say motel!!!!! Horrible, outdated, the sink dripped constantly and there was NOTHING in this Resort that screams 5 star. DO NOT STAY HERE. Spend your hard earned money where there is better customer service. Lastly our room ended up being the 268.00 as quoted.

Niharika Kohli

oct 03, 2021

2

Definitely not a 5 star. Looks good from outside but rooms are pretty much motel like. It felt dated. The bathroom vent made a whistling sound. The AC was loud. The mattress was uncomfortable. We had a brief meal at the Mexican restaurant which was fine. The ambience at the bar was nice.

Taylor Speight

jul 10, 2021

5

Barcelo Gran Faro was wonderful! Every employee I met introduced themselves and offered assistance. The pools were beautiful. You should make reservations for the specialty restaurants as soon as you arrive or before you arrive to ensure you can get in! All the food was fresh and delicious. The towels were a little rough but otherwise, our stay was wonderful! My fiance and I will be married there in April of 2022!

Karen MR

feb 06, 2021

5

Excelente! Eu tive uma estadia de 3 noites na semana passada, para o aniversário da minha mãe, em um quarto deluxe e posso dizer que o serviço foi ótimo! Desde a atenção no Balcão Vip (obrigado Roberto), até a despedida com o carregador (obrigado Félix). Eles ofereceram dois pequenos bolos de aniversário para minha mãe. Tive três jantares especiais durante a estadia, todos os três muito saborosos (japonês, mexicano e italiano) O buffet de pequeno-almoço e almoço é um pouco limitado em variedade mas é compreendido pela pandemia mas aprecia-se pratos marinhos, como os ceviches e a sopa de marisco (graças a Geovanny, Fernando, etc. por serem os nossos anfitriões). As instalações estão sempre limpas, sim, o serviço de bebidas na piscina e na praia um pouco lento considerando a baixa concentração que havia no hotel. Todas as medidas de saúde e distância segura foram tomadas. Os quartos são bons. Um pouco velho, mas eles são constantemente mantidos. A localização do hotel é ideal e possuem um estacionamento de bom tamanho para os hóspedes com carro. No geral eu adorei e é claro que eu voltaria! Me convide logo! @makarenafiumi

Karen MR

feb 06, 2021

5

Excelente! Tuve un estancia de 3 noches la semana pasada, por el cumple de mi mamá, en habitación deluxe y puedo decir que el servicio estuvo genial! Desde la atención en el Desk Vip (gracias Roberto), hasta despedida con el botones (gracias Félix). Le presentaron dos pequeños pasteles de cumpleaños a mi mamá. Tuve tres cenas de especialidad durante la estancia, las tres muy ricas (japonesa, mexicana e italiana) El buffet de desayuno y comida un poco limitados en cuando a variedad pero se entiende por la pandemia pero si que se agradecen platillos marinos, como los ceviches y la sopa de mariscos (gracias a Geovanny, Fernando, etc por ser nuestros anfitriones). Las instalaciones siempre limpias, eso sí, el servicio de bebidas en la piscina y la playa un poco lenta considerando la baja concentración que estaba en el hotel. Todas las medidas de sanidad y sana distancia fueron tomadas. Las habitaciones son bonitas. Poquito viejas pero les dan mantenimiento constantes. La ubicación del hotel es ideal y cuentan con un estacionamiento de buen tamaño para el huésped con auto. En general me encantó y claro que regresaría! Invitenme pronto! @makarenafiumi

Arturo Layna Ganzo

feb 06, 2021

5

Delicioso

Ricardo Alvan Perez Sanchez

ene 23, 2021

5

Super incrível lugar delicioso para relaxar. A atenção no hotel é realmente de primeira classe. E o melhor é que não sinta nenhum tipo de discriminação entre nacionais e estrangeiros que mereça um 10. Alimentação e facilidades igual a 10. Voltaria com certeza

Ricardo Alvan Perez Sanchez

ene 23, 2021

5

Súper increíble delicioso lugar para descansar. La atención en el hotel de verdad que de primer nivel. Y lo mejor es que no se siente ningún tipo de discriminación entre nacionales y extranjeros eso se merece un 10. Alimentos e instalaciones igual 10. Sin duda alguna volvería

Edgar Barragan Campos

ene 16, 2021

5

Excelente lugar para descansar y pasar un grato agradable con la familia muy buena atención

Baru Chavez

ene 06, 2021

5

Achei o hotel excelente. As medidas de saúde que o hotel toma são robustas. O serviço prestado e a atenção dispensada pelos funcionários do hotel são maravilhosos. Ele atendeu a cada uma de nossas necessidades e expectativas. A comida nos restaurantes não é boa, mas eles têm variedade e o sabor é rico.Para quem ama o calor, em dezembro vai exigir um moletom fino por ser arejado e frio, por isso as manhãs e as noites são frescas. Mas nada que não possa ser consertado com um moletom fino ou ficar na cama ao meio-dia.As instalações são aceitáveis e vê-se que cuidam e mantêm todas as suas áreas.Concluindo, férias agradáveis de que terei muito gosto.

Vikas Raj Bhagat

ene 06, 2021

5

Este hotel com tudo incluído tem algumas ótimas promoções no momento. A comida tem sido boa com o hotel servindo buffet de café da manhã, almoço e jantar. Eles também têm um Sushi, autêntico hotel mexicano e italiano específico. O bar da piscina é ótimo e tem comida de bar. As bebidas preparadas são ótimas e você encontrará habilidades profissionais. O pessoal da recepção é útil.

Steve Joerger

ene 06, 2021

5

O hotel fica a cerca de 30 minutos de carro do aeroporto. Você pode combinar uma carona com antecedência com o hotel ou pegar um táxi no aeroporto. O táxi custa cerca de $ 50. Não havia carros para o Uber no aeroporto, mas é uma ótima maneira de chegar do hotel ao aeroporto na partida.O hotel era bonito e aberto. O processo de check-in não foi tão ruim e as chaves da pulseira são super convenientes. Existem três piscinas com a maior tendo um bar aquático. A piscina infinita é ótima para assistir o pôr do sol e só para adultos!O quarto era espaçoso e tinha um mini-bar bem abastecido. O banheiro era super grande e tinha um bom chuveiro com efeito de chuva. As camas eram macias, mas os quartos duplos têm camas de casal em vez de queen. Caso contrário, o quarto era muito limpo e higienizado.O almoço e o buffet de pequeno-almoço eram muito bons. Para o almoço, eles comeram um prato de frutos do mar e espetos junto com comida tradicional americana também. O café da manhã inclui uma estação de omelete, bem como muitas frutas frescas, waffles e bacon.O buffet de jantar estava em um local diferente e tinha mais algumas opções. A estação de pizza é ótima para as crianças. Descobri que o buffet de almoço tem mais variedade e sobremesas melhoresOs jantares especiais exigem reserva, mas há apenas um por noite e a reserva é rápida. Não consegui fazer uma reserva, mas ouvi dizer que a comida era boa e que estar na torre foi uma experiência agradável.O hotel está rodeado por um bando de pequenos restaurantes e bares interessantes. Era muito seguro andar por aí e a maioria dos lugares levava dólares ou cartão de crédito!O hotel era muito limpo e tinha muitas estações de desinfetante para as mãos. A maioria das pessoas usava máscaras ao caminhar. Eles também mediram sua temperatura antes de entrar em qualquer uma das salas de jantar.

Miguel Angel Rodriguez Olivarez

ene 06, 2021

5

El hotel está muy bien, y el servicio de los trabajadores es exelente, te consienten para que te pases unas vacaciones increíbles.

Rosalba Carmona

ene 06, 2021

5

Es un lugar espectacular me encantó todo desdé la atención desde que llegué al hotel,muy buena atención y muy respetuosos gracias por ser tan gentiles

Baru Chavez

ene 06, 2021

5

El hotel me pareció excelente. Las medidas de salud que toma el hotel son robustas. El servicio brindado y la atención ofrecida por el personal del hotel maravilloso. Cubrió cada una de nuestras necesidades y expectativas. La comida en los restaurantes, no es la gran maravilla, pero si tienen variedad y el sabor es rico.Para aquellos amantes del calor, en diciembre van a requerir una sudadera delgada ya que hace mucho aire y es frió, debido a eso las mañanas y las noches son frescas. Pero nada que con una sudadera delgada o estar en el camastro a medio día no se pueda arreglar.Las instalaciones son aceptables y se ve que cuidan y dan mantenimiento a todas sus áreas.En conclusión, agradables vacaciones que voy a recordar felizmente.

Steve Joerger

ene 06, 2021

5

The hotel is approximately a 30-minute drive from the airport. You can arrange a ride prior with the hotel or get a taxi at the airport. The taxi will run you around $50. There were no cars for Uber from the airport but it is a great way to get to the airport from the hotel upon departure.The hotel was beautiful and open. The check-in process wasn’t too bad and the wristband keys are super convenient. There are three pools with the larger one having a swim up bar. The infinity pool is great for watching the sunset and is adult only!The room was spacious and had a well-stocked mini bar. The bathroom was super big and had a nice rain shower head. The beds were soft but the twin rooms have full size beds instead of queen. Otherwise, the room was very clean and sanitized.The lunch and breakfast buffet were very good. For lunch they had a seafood dish and skewers along with traditional American food as well. Breakfast included an omelet station as well as many fresh fruits, waffles and bacon.The dinner buffet was in a different location and had a few more options. The pizza station is great for kids. I found the lunch buffet to have more variety and better desertsThe specialty dinners require a reservation but there is only one per night and it books up fast. I was unable to get a reservation but I heard the food was good and being up in the tower was a nice experience.The hotel is surrounded by a bunch cool little restaurants and bars. It was very safe to walk around and most places took dollars or credit card!The hotel was very clean and had many hand-sanitizer stations. Most people wore masks when walking around. They also took your temperature before entering any of the dining rooms.

Vikas Raj Bhagat

dic 06, 2020

5

This all inclusive hotel has some great deals for the moment. The food has been good with the hotel serving buffet breakfast, lunch and dinner. They also have a Sushi, authentic Mexican and Italian specific hotel. The pool bar is great and has bar food. The drinks made are great and you will find professional skills. The reception folks are helpful.

Marina Garcia

dic 06, 2020

4

Este local atende aos padrões do novo normal. A área da piscina é muito ampla. Você se sente confortável e seguro. Quarto limpo e confortável. Obrigado ao Luis que cuidou de nós na piscina.

Fernando Del Toro

dic 06, 2020

3

Es temporada de covid y está algo limitado el servicio poco personal, no hay valet parking , la comida es buena pero tienen muy pocas opciones sugiero más variedad , después de las 10 ya no hay nada de snack pase una mala noche por no encontrar algún alimento por muy sencillo que fuera.En recepción aclare que no quería limpieza de mi cuarto por tema de objetos personales y aún así me la hicieron diarioFuera de eso tiene todo lo que ofrece un todo incluido

Marina Garcia

dic 06, 2020

4

Este lugar cumple con las medidas de la nueva normalidad. El área de albercas es muy amplio. Te sientes cómodo y seguro. La habitación limpia, cómoda.Gracias a Luis quien nos atendió en la alberca.

Canda Mueller

dic 06, 2020

5

We love the Gran Faro! Obviously, we're in a pandemic. The hotel is doing an EXCELLENT job of making their guests feel welcome even while they've had to significantly cut staff. Go for relaxation and great drinks. Tip your wait staff. Enjoy the beautiful weather and don't stress.

Samantha Herr

nov 10, 2020

5

Today is our last day here. We were Premium members and the service, cleanliness, and attentiveness of the staff was impeccable. If you are a Premium Member I highly suggest using the Premium Bar outside. Ivan H. Is the best bartender / service I've ever had. His attentiveness and conversation is so welcoming and he always makes sure you have a drink or water in your hand.

Wiesiek Baczek

nov 06, 2020

5

Great place to relax. Very attentive staff. Good food and drinks. Please tip these hardworking people since we are so fortunate coming from the US. We appreciated every minute of our stay, Mexico is so great and welcoming you.

Jola Cal

oct 28, 2020

5

We spent just 4 days at Barcelo and it was really fun. All people were so friendly and welcoming. We were hanging mostly in the premium area and the bartender Ivan was going above and beyond to satisfy our needs. Also Luis from vip reception made sure that we stayed happy. Overall experience was perfect. Thank you guys for the great time.

Francisco Hernandez Mayagoitia

sep 14, 2020

1

Second day. Breakfast, the chips for chilaquiles tasted horribly rancid. Likely from burnt-out oil reuse.. Brought it to their attention.

Justin K

sep 04, 2020

5

Amazing service and food and drinks extremely sanitized due to Covid19.

Pedro David Netto Silveira

feb 06, 2020

5

Localização excelente. Funcionários exemplares! Quarto confortável e muitas atividades disponível para os hospedes.

Tara H

great time

5

We choose the Jr suite and were not disappointed, it came with auto upgrade like VIP check in desk a private room where you can always return to for coffee, snacks and drinks, and the blue band...

Freedom01664759845

Had a wonderful holiday at the Gran Faro

5

Really loved this resort! The staff were friendly and attentive, rooms clean and spacious. Food was good, lots of variety. Entertainment in the evenings was quite good . We will be back and are...

Fearless39992675349

Great vacation

5

The resort was great. It's laid out well without feeling overly crowded. The staff were very helpful and friendly. We paid for the premium all inclusive and it was very handy- you get your own area...

Lynn C

Roof top bar at Barcelo gran faro

5

Ulises Guerrero was a grest host at the bar! Was kind and provided excelleny service! The view is amazing especially at sunset ~ all-inclusive makes it such an easy place to stay, thank you...

dalebS7348HX

Shame on you Barcelo

3

So sad to see how poorly this resort has been maintained. Use to be awesome. Food was average, front desk service was terrible, were told PCR test was $115.00, then they wanted to charge us an...

mikekM2781YV

Super Disappointed ... slipping to 3 stars

3

1. If you need internet, they allegedly have it but it really doesn't work. It sucks and has for years. No upgrade whatsoever. As a business person, this is absolutely unacceptable. 2. Mold...

youngpr97

Perfect quiet getaway

5

Below is an email that I sent to the GM of the property detailing our great experience at this hotel: My wife and I, along with another couple, recently visited your resort for 6 days and had an...

Terrie G

Great time!

4

Service great, friendly and helpful. Ocean front room very nice. Bartenders wonderful for serving my requested good tequila, love how they chuckleð Cleaning service left out hand towels, floor...

sydneybX187UF

Great first visit to Mexico!

5

My boyfriend and I visited with friends around NYE and had an absolutely amazing stay! The food was pretty good and the adults only infinity pool was perfect. The landscaping was also SO well kept it...

Barceló Grand Faro Los Cabos, San Jose del Cabo

Barceló Grand Faro Los Cabos

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