Sonesta Fort Lauderdale Beach
999 N. Fort Lauderdale Beach Blvd, Near Fort Lauderdale Beach, Fort Lauderdale, FL 33304, United States
Rating
4.3
Price Level
$$$
Rooms
240
Pets
No
11
янв
Sonesta Fort Lauderdale Beach, Fort Lauderdale
Sonesta Fort Lauderdale Beach
Price & Availability
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Overall
Excellent
4.3
1999 reviews
5
2339
4
1219
3
426
2
177
1
113
Customers Review
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.3
Amenities 4.1
Condition 4.3
Recomendation 78.9%
“Very nice visit. Clean room, very comfortable bed, and friendly staff. Also right on the beach with affordable prices. The attached restaurant is fabulous.
My only reason for deducting a star is because 2 of the 3 elevators were out of order at the time of our visit.”
— Harper H
“I loved the stay and cleanliness of hotel! But the “MANAGER”( Ron Henry) was who I dealt with during my check in and check out process & he is BLUNTLY RUDE! He acted like he didn’t want to let me at the hotel. The Valet personnel were not at the front, so I needed to get in order to get the key, & he literally watched me knock on the door and acted like he was busy. Keep in mind that it is 2 AM in the morning, and he also has security that we’re available to opened the door if he was really THAT busy. As you walk in his demeanor is distasteful! His energy makes you feel like you are a bother, as he completely lacked professionalism. Just like any paying customer, I want to walk into the establishment and feel welcomed/comfortable, especially given the fact that this hotel is not cheap! As a manager in the customer service/hospitality industry Ron Henry would NEVER have a chance to work and service customers under my watch! HE IS BAD FOR BUSINESS! Mr. Henry doesn’t have any manners when it comes to how you should speak to customers. Ron Henry has earned the award for the most unprofessional and the most in compassionate hospitality manager I have ever dealt with (as I frequently stay in hotels)! Once again I loved everything about the hotel but as long as “ Ron Henry” is a manager here I’ll NEVER return! He has definitely tarnished my stay here.”
— Plush Doll minks
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