Experience Luxury at Iberostar Cozumel in Riviera Maya, Mexico

Lourenza Mejia

oct 22, 2021

5

Eu sou brasileira, morando em New Jersey. Gostaria de deixar registrado aqui a minha alegria e satisfação com este Magnifico Hotel IberoStar em Cozumel-Mexico. Viemos, eu e meu esposo passar meu aniversário aqui e como estamos satisfeitos, tudo e todos estão de parabns... recepção, empregados dohitel, comida, a limpeza e conforto dos bangalos, os shows que apresentam todas as noutes... beleza, suntuosidade... que MARAVILHA!!!!! Parabéns IberoStar Cozumel!!!! Até um Chef brasileiro chamado Claudio há por aqui, fazendo da Gastronomia IberoStar Cozumel um espetáculo à parte!!!!! Obrigado Levo meu coração ❤️ embevecido de alegria e satisfação!!!! Agradeço por mim e por meu esposo Juan Carlos Mejia Setembro 6 de 2017

RAFAEL Cárdenas lucio

oct 22, 2021

5

Rebasó mis expectativas. Bonito lugar muy limpio.Trabajadores muy atentos..

Alberto Jimenez

oct 22, 2021

5

El hotel es precioso si te gusta el ambiente selvático,Te encontrarás todo tipo de animales por las instalaciones!! La atencion siempre ha sido muy buena por parte de todos los trabajadores y sobretodo la animación son un gran equipo que te hacen pasar buenos días.El buffet está correctisimo tb!!! Super recomendable hacer submarinismo que se coge en el mismo hotel, fue ESPECTACULAR

Davi Barros Lima

oct 22, 2021

5

Hotel all inclusive. Melhor hotel para quem quer mergulhar em Cozumel, contendo um centro de mergulho PADI, que deve ser o melhor da ilha.

Elisabete Conegero

oct 22, 2021

5

Gabriel conegero Vanessa kleinhappel Lugar maravilhoso Resort maravilhoso Hospitalidade nota 10 Serviço nota 10 Produtos e qualidade 10 Acessibilidade 10 ********************** Toda reserva deveria vir junto o traslado, transfer ou mesmo , táxi inclusos para o local do ferry onde se chega e se sai para playa del carmem * a propaganda sobre os 300U $ para gastar no Resort eh ilegal pois fere as leis de defesa do consumidor porque na verdade tecnicamente é uma venda casada Obriga o consumidor a gastar para obter o desconto. Acho que alguns funcionários braseiros se encaixariam muito bem no ResortVanessa e eu amamos todos vocês que como uma família nos serviram um serviço imensurável Muito obrigado a todos

Kacia Rodrigues

oct 22, 2021

4

Estrutura ótima,quartos confortáveis,ambiente para relaxar,muitos animais,praia ótima.Onque deixou a desejar foi que a carta de vinho não tem os vinhos que tem nela,ela é fale,pedimos um vinho e veio a moça que cuidava dessa parte e disse que não tinha,que aquela carta estava em mudança que só tinha o vinho da casa.Depois apareceu um gerente muito grosseiro e antipático chamado Luis e disse que tinha sim,nós pedimos para experimentar entao ele voltou atrás e disse que não tinha,foi grosseiro,arrogante no atendimento a nós e disse "suba a reclamação,não dá nada".Acho que com a estrutura que tem a rede Iberostar não poderia ter esse tipo de falha muito menos um gerente com tamanho despreparo.

Anderson Camargo

oct 22, 2021

3

Quartos bem confortáveis, com banheiro grande e chuveiro e ducha de qualidade. A estrutura geral do hotel é boa, estilo hotel fazenda, com flamingos e iguanas no pátio do hotel. Poucos restaurantese o que maisme deixou decepcionado com o hotel foi a baixa qualidade no atendimento. Tivemos umepisódio desagradável no restaurante nodia 15/09 quando solicitamos a carta de vinhos ALL Inclusive.. A somelier disse que não tinha os vinhos relacionados na carta, só tinha um tinto e um branco.Chamou o seu gerente ou que se intitulava o gerente, chamado Luis que disse que tinha todos os vinhos que estavam relacionados na carta. Pedimos um e em seguida ele já desmentiu, foi extremamente grosseiro e disse que a carta estava desatualizada e que podia subir o assunto a seus superiores se não estivéssemos satisfeitos.Me senti lesado em ver vários vinhos na carta e na prática tinha um que não sabíamos a real peocesencia. Total despreparo, sendo que um gerente deve ser um mediador de conflitos com foco total na retenção dos clientes. Não tive uma boa experiência, por isso não indico este hotel a amigos e familiares.

Debbie Murphy

oct 19, 2021

5

The accommodations are top notch/fabulous! The reason why you go to Cozumel. The lunch at the steakhouse and breakfast at the main dining room are both top notch. However, the food at the main dining area in the evening leaves a lot to be excellent. In my humble opinion, Iberostar should forget the international flavor and stick with good seafood/ Mexican flare. Those dishes, when available, are absolutely fabulous. We will always stay because of the lodging but May choose to eat elsewhere in the evening.

Stephen Herrick

oct 18, 2021

5

Thank you Iberostar Cozumel! My group of families came to stay initially at another resort, but the experience was so terrible I looked for a better option to save our vacation. Iberostar, and Isabelle at the front desk, came to the rescue. They had availability and as soon as we arrived we realized we made the right choice. From the lobby you are greeted by beautiful sights and friendly staff. The food was great (even though restaurant options were limited in the off-season - still got to check out 4 different restaurants). Drinks are light (like all all-inclusives) but very tasty. Rooms were nice, and the "jungle hut" vibe is unique. The kid pools were wonderful and safe. The entertainment team were energetic and extremely talented. Lastly the staff were always attentive, and always wore masks. We had a great time, and left with many fond memories. We'll be back for more!

Craig Parrish

oct 17, 2021

5

I can't say enough good about this place...but I'll try. We visited in Oct 2021. Cleanliness was 10/10. Daily maid service kept your room really nice and they stocked your in room fridge with water, sodas and beer. The food was 10/10. You'd have to stay a few weeks to sample all of the different foods they offer at the buffets. There's also 3 restaurants you can order off of menus. Everything tasted great. The grounds were 10/10. This resort has a "jungle" look to it. There are unusual birds and other animals to see. It's not like a "hotel" style resort that is all cement. Family friendly. It was mostly adults but there were a few families there with kids. Never a problem at all. Nights were very quite unless you went to the stage for night life. The beach was beautiful with lots of umbrellas and shade trees. You could also snorkel off the pier for free. We went mainly for diving and Dressel, which is on the grounds, is a great dive shop. Everyone was very friendly, the reefs and sea life were incredible. The guides were very polite and nice. My only complaint is that every morning at 7:30am they spray for bugs with a fog machine and it stinks for about 15 minutes until the fog settles. Staying in your room you don't notice it, but if you go outside it smells like insecticide. Anything that is sold there is negotiable. We even got a 25% discount of the scooter we rented just by asking. If I go back to Cozumel, this is without a doubt where I will stay. Don't forget to explore the island. It's safe and easy to do.

Karla Pv

oct 15, 2021

4

Todo ha estado excelente! Las habitaciones súper lindas, la atención de todo el personal increíble, la comida deliciosa! El único punto negativo, es que solo abren un restaurante a la carta por noche y es muy complicado alcanzar una reservación. Fuera de eso, todo lo demás perfecto.

Brittney Yehling

oct 15, 2021

5

Me gusta el gato negro. Es muy guapo. Necesito mas comida ahora.

Guillermo Ramírez

oct 15, 2021

5

Todo está excelente las habitaciones, la comida y todos los que te atienden son muy amables. En especial Josué del restaurante principal 👌🏻 Muchas felicidades!!

Aarón Díaz

oct 15, 2021

5

Las habitaciones muy bonitas. La comida deliciosa y sobre todo la atención del personal en general es muy servicial.

Byron Tennant

oct 15, 2021

4

A economical stay at an all-inclusive in Cozumel, with great diving right on your door step. Rooms are clean and spacious, fast wifi, and helpful staff. Good variety at the buffet for all meals, with good snacks at the pool.We have been very pleased, and hope to come back soon

Jonathan Rubi

oct 15, 2021

5

It is not only a great hotel. It is a great experience! After the hurricane they really make an effort to get the excellent level they had before it. The personal is just wonderful.

Kam yous

oct 13, 2021

5

One of the best resorts I've ever stayed at in cozumel. The food is better than something you'd get at 5 star restaurant. They have activities and entertainment almost everyday. They got a big private beach. The scuba diving is one of the best on the island. Dive masters are all very knowledgeable. Hector taught my 2 friends that didn't have a license how to scuba, then we went to the ocean. They both enjoyed their first time. Lucas, Rodrigo, and the unicorn French lady are also very good. Sunset and the night stars is another amazing thing about this place.

Samantha Daughtry

oct 09, 2021

5

This resort has offered me an excellent opportunity to meet some beautiful people, enjoy fantastic food, maintain a beautiful view, and sleep in a clean room every night. Iberostar should indeed provide Alejandra with a raise. She is an absolute asset to this resort. She is such a joyous, patient, talented and loving person. She brings an entirely new light to the entire community! That being said, every single staff member goes above and beyond to ensure you’re taken care of, and they genuinely make you feel welcomed. They have also been making some significant changes to become more environmentally friendly as well. While there have been some disadvantages to this (broken water refill stations), they marked clearly where to go in the meantime to ensure you’re taken care of despite the complications. My only complaint about this entire establishment is how catered to the white gaze it is. While I understand the desire to cater to your audience, it would have been a true joy to see some of the more authentic aspects of the local culture invited into the resort.

Ceci Binaghi

oct 08, 2021

5

Excelente lugar, ideal para descansar. La playa es hermosa pero tiene piedras, se soluciona llevando zapatillas para el agua y podes estar súper tranquilo. El personal súper amable. Las habitaciones muy confortables.Sin duda es el mejor hotel de Cozumel.

Alessandro Israel Debre

oct 08, 2021

5

¡comida deliciosa! hermoso lugar, y el servicio de Omar fue perfecto! ¡Me sentí muy especial! cena perfecta para celebrar con mi esposo!

robert Alford

set 22, 2021

5

stayed at this place and it was amazing better resort then beaches and sandals amazing staff three pools best food, try the lionfish patty's there amazing and the tacos better then at home in the us. The staff were kind and helpful with everything rain was here and there but did not stop me from enjoying the beach. Drinks hit the spot and the entertainment was great thanks for the great trip . even survived hurricane grace at the resort with no issues .

Barak Harlan

ago 22, 2021

5

Great resort and friendly employees!!!The dive shop is amazing.Eva and Miguel are amazing dive instructors and you will not find a better place to dive. Luis at the concierge desk is the best!He went above and beyond to help us with every aspect of out stay from making dinner reservations, scheduling our Covid test and introducing us to the Iberostar Club.We had a large group and getting everything coordinated was not an easy task and he did it with ease and a smile on his face.

Fabiano Esperança

jul 22, 2021

5

Maravilhoso.

Tony Burtron

jun 22, 2021

2

Disappointed... we stayed here 4 years ago and loved it.We decided to return in celebration of our wedding anniversary.Unfortunately, this experience is lacking.We chose to upgrade to an ocean view room. 1). Room has a musty odor upon entrance. 2) Shower has mold in corners.Room is clean otherwise, but some bleach cleaner would go a long way in bathroom. 3) Mattress is thin, creaky, and uncomfortable.Hence I am up during the night writing this review.One cannot even turn over without waking the other due to the noise. 4) They do not provide bottled water under the guise of conservation.Rather, you have to take a bottle to a fill station to get water.The fill stations were not open on our arrival, and we were told to walk to the restaurant to fill them.I am concerned drinking water that is not bottled and purified. 5) We are staying 5 nights, however we are only allowed to make reservations at their “nicer” restaurants two nights.Again disappointed, especially since we purchased the upgraded room.I expected better. 6) Drinks from the beach bar today at least were flavorless.I am used to little alcohol at an all inclusive, but Daiquiris had no fruitiness either. 7) Last visit, we enjoyed walking on the pier and watching the fish.There are two sets of steps into the water, however one set has a broken step so it is closed off.The other seems to have missing steps.There is about a 4 foot drop from last step to ocean floor making it impossible to get out.Again, disappointed that simple maintenance to repair steps hasn’t been done.My suggestion is to use another resort.Iberostar did not live up to their rating, nor to the standard they set on our previous visit.Update: Iberostar responded to the water bottle issue... did not address the broken pier steps, mold in shower or uncomfortable mattress...

Adriana Duarte

dic 22, 2020

5

Impressionante... amamos este lugar!! Ficou muito mais especial pelo atendimento do "Comandante Fidel", pessoa ícone, simpatia, cordialidade... com ele pudemos desfrutar de 3 rótulos de vinho 🍷 🍷 🍷 que ainda não conhecíamos!! Deus abençoe grandemente este lugar!!

Andreia Huertas

nov 22, 2020

5

Visita realizada em novembro de 2020. Resort a beira-mar com opções variadas de alimentação e bebidas. Os quartos são espaçosos, a piscina é otima. Possui um grupo de entretenimento, o Star Friends, que realiza atividades durante o dia e shows após o jantar. Destaque para os recreadores Ângelo, CezarAriane e Ismael que foram bastante simpáticos e receptivos.

Cheryl R

Vacation

5

Iberostar Cozumel is the most amazing place. The rooms are great, the grounds are beautiful and the staff are amazing. Tony the concierge was so knowledgable and friendly. Ana always made sure our...

Mike S

Wonderful vacation memories

5

Just returned from the Iberostar Cozumel Feb 5th 2019 This resort was all that we expected and more. Grounds were spotless and very well cared for. Rooms were a little outdated but cleaned...

Jaku01

Family loved it!

5

Many reviews complaining about the beach and swimming area, but my family loved it. Our boys were age 8 and 10 at the time and enjoyed snorkeling around the pier and discovering all the little...

25191408

Canât get in the water

2

Here for two weeks, the shore line is solid unwalkable rock. Itâs a dive resort and nothing more. They cater to them and care less about the rest. Would never come back. Other resorts here have...

169henrykk

good resort

4

spend there 7 nights, very clean room, friendly staff, perfect transportation from and to airport, the beach very clean, easy access to all food, drinks in whole resort - lobby, restaurants...

Anand_Hari

Lots to like and recommend if you're diving but most people will question the quality/finish of the rooms

4

We came for the diving which was great and I can highly recommend doing here. Because the rooms are so close to the jetty it makes logistics really easy for divers. We were also able to get food...

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